Shipping policy

Shipping Policy

Last Updated: December 2023

At The Voyage Collection™, we are committed to ensuring your order reaches you safely and efficiently. Please review our Shipping Policy below before placing an order.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly longer. We appreciate your patience and understanding

Delivery Timeframes

Once your order has been processed and dispatched, delivery typically takes 10–15 business days, depending on your location within South Africa.

Please note that delivery times are estimates and may vary due to factors beyond our control.

Shipping Provider

We use Aramex Store to Door for the delivery of orders throughout South Africa.

Once your order has been dispatched, you will receive tracking information (where available) so that you can monitor the progress of your shipment.

Shipping Areas

We currently ship throughout South Africa.

Unfortunately, we do not currently offer international shipping.

Delivery Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to:

  • Courier delays

  • Severe weather conditions

  • Public holidays

  • Peak shopping periods

  • Remote delivery locations

  • Circumstances beyond our reasonable control

The Voyage Collection™ cannot be held responsible for delays caused by third-party courier services once an order has been dispatched.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

The Voyage Collection™ shall not be responsible for orders delayed, lost, or returned due to incorrect or incomplete delivery information supplied by the customer.

Additional shipping charges may apply if an order needs to be re-shipped.

Lost or Missing Parcels

If your parcel has not arrived within the estimated delivery period, please contact us and we will assist in investigating the matter with the courier.

While we will do our best to help resolve delivery issues, The Voyage Collection™ is not liable for delays caused by courier operations outside of our control.

Damaged Parcels

If your order arrives visibly damaged, please contact us within 48 hours of delivery and provide:

  • Your order number

  • Photographs of the damaged item

  • Photographs of the packaging

We will assess the issue and work with you to find an appropriate solution.

Order Tracking

Where available, tracking details will be provided once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after receiving your shipment notification.

Contact Us

If you have any questions regarding your order or shipping, please contact us

Thank you for shopping with The Voyage Collection™.

Essentials for Life on the Move™